Dixon Jewellers

Last reviewed: August 11, 2026. Business status: Active.

Dixon Jewellers is an Ottawa jeweller for couples seeking custom engagement rings Ottawa, wedding bands and personal jewellery design. Its official website identifies the business as an engagement-ring and custom-design specialist, with natural, Canadian and lab-created diamond options.

The boutique and studio are located on Sparks Street in downtown Ottawa. Alongside custom work, Dixon lists ready-to-buy engagement and ceremonial rings, in-house repairs, restoration and redesign, and appraisals. This profile was last reviewed on August 11, 2026.

Services and specialization

Dixon Jewellers’ wedding-focused offering centres on custom engagement rings and custom jewellery design. Its official custom-engagement-ring page says its designers work from a client’s ideas, preferences and design concept, with manufacturing completed on site. The business also invites prospective clients to book a free consultation before beginning the process.

For centre stones, Dixon states that it offers natural, Canadian and lab-created diamonds. Its custom page also says clients can ask about moissanite and lab-grown or synthetic diamond alternatives, and that coloured gemstones are available for engagement-ring designs. The same page states that the business offers GIA-graded diamonds.

Couples who prefer to view finished pieces can browse Dixon’s online wedding-ring categories. These include engagement rings and ceremonial rings, with published examples such as solitaire, halo, sapphire-and-diamond, diamond-band and men’s band styles. The company says that a wider collection can be viewed in store.

• Custom engagement rings and custom jewellery design
• Natural, Canadian and lab-created diamond options
• Diamond alternatives and coloured-gemstone engagement-ring options
• Online engagement-ring and ceremonial-ring collections

Service area and who it may suit

Dixon’s confirmed storefront is at 71.5 Sparks Street in Ottawa, Ontario. The company describes its boutique and studio as being in the heart of Ottawa, making it most relevant to couples who can visit downtown for a consultation, ring viewing, measurements or repair drop-off.

The official site also offers in-person, phone and virtual consultations. This may be useful for couples who want to begin the design conversation remotely. However, the website does not state a formal service radius, remote-order process or delivery coverage, so couples outside Ottawa should confirm whether their project can be managed at a distance.

• Confirmed Ottawa storefront and studio
• In-person, phone and virtual consultations are advertised
• Practical fit for couples wanting a custom-led local jeweller experience

Confirmed strengths and practical limitations

A confirmed feature is the combination of custom design and in-house repair. Dixon says custom pieces are created on site, while its repair department handles work on the premises. For repairs, the company advertises a free assessment and quote before work is left with the team.

The published diamond range is another documented feature. Couples can compare natural, Canadian and lab-created diamonds, and can ask about diamond alternatives or coloured gemstones. Dixon’s custom process page also says that a new custom design receives an insurance appraisal if necessary, accompanying stone certificates and lifetime polishing, with rhodium included where applicable.

There are important limits to the information available online. The official pages do not publish a standard custom-ring production timeline, a fixed custom-ring price list, a formal service area or a complete specification list for every available stone. These points should be confirmed for each project rather than inferred from a ready-made product listing or repair guidance.

• Confirmed: on-site custom work and in-house repairs
• Confirmed: several diamond and gemstone routes are described
• Confirm: production timing, stone availability, project terms and remote-service details

Pricing

Current pricing for custom engagement rings is not explicitly published. Dixon does publish prices for selected ready-to-buy items in Canadian dollars, but those listings are not a custom-design quotation. In the engagement-ring collection reviewed, examples included a solitaire bypass-style ring at CA$1,900, a lab-created diamond ring at CA$3,250, and a knife-edge solitaire diamond engagement ring at CA$6,200.

The ceremonial-ring collection included published examples from CA$725 for a braided rose-gold ring to CA$3,000 for a men’s three-stone diamond ring. A listing for custom Lashbrook wedding bands displays CA$0.00; this should be treated as a request-for-price listing, not as a final ring price.

Dixon also publishes starting prices for selected repair services: full polishing starts at CA$30, rhodium plating at CA$80, re-gluing at CA$15, and restringing at CA$1.50 per inch without knots or CA$2.50 per inch with knots. The company says it assesses individual repair needs and provides a quote before work begins.

• Custom engagement-ring pricing requires a direct quote
• Ready-made wedding and engagement rings have selected Canadian-dollar prices
• Published repair starting prices do not replace an item-specific estimate

Contact and booking

Dixon Jewellers lists 71.5 Sparks Street, Ottawa, ON K1P 5A5; phone (613) 235-5630; and email info@dixonjewellers.com. The official site directs prospective clients to book an in-person, phone or virtual appointment.

Published regular hours are Monday to Friday from 9:30 a.m. to 5:30 p.m., with Thursday hours extended to 7 p.m. The site says it is closed weekends and holidays. Holiday notices and appointment availability can change, so confirm before travelling to the shop.

• Phone: (613) 235-5630
• Email: info@dixonjewellers.com
• Booking: in-person, phone or virtual appointments via the official website

Repairs, restoration and aftercare

In addition to new jewellery, Dixon lists in-house repairs, restoration and redesign, and appraisals. Its repair page describes cleaning, polishing, refinishing, rhodium plating, retipping, ring sizing, re-shanking, soldering, re-gluing, restringing, and replacing or resetting stones.

Dixon says most repairs take an average of one to two weeks, with rush service available by appointment. That is repair guidance only and should not be used as an estimate for a custom engagement ring or wedding band. Its custom-process page describes a final pickup stage and mentions an insurance appraisal if necessary, stone certificates and ongoing polishing; ask which terms apply to the specific piece being ordered.

• In-house repair, restoration and redesign are listed
• Average repair timing is one to two weeks, with rush appointments available
• Aftercare and appraisal details should be confirmed for the chosen ring

What couples should confirm

Before approving a custom engagement ring, ask for a written quote covering the centre stone, setting, metal, taxes, deposit and final-payment timing. Couples comparing natural, Canadian and lab-created diamonds should also ask about current availability, grading or certification documents, and the details that affect price for the particular stone.

Confirm the design stages, estimated completion date, sizing plan, approval process and pickup or delivery arrangements. If selecting an online item, verify live availability, exact metal and stone specifications, size options and whether it pairs with a preferred wedding band.

For a family ring, heirloom or repair project, request the item-specific assessment, recommended work, turnaround estimate and quote. This is especially useful where resizing, stone security or restoration could depend on the construction and condition of the individual piece.

• Written custom quote and payment schedule
• Stone documentation and current availability
• Design approval, completion and sizing details
• Online stock, specifications and band compatibility
• Repair scope, estimate and turnaround

Official-source research note

The official business identity is confirmed by the distinctive name match “Dixon Jewellers” and by direct Ottawa wedding-jewellery context on the company website, including custom engagement rings, wedding-ring collections, contact information and the Sparks Street address. Only direct pages on dixonjewellers.com are used as factual sources for this active profile.

The canonical official website is https://www.dixonjewellers.com/. This profile uses that secure domain rather than relying on the legacy listing.

Continue planning

• Canada Wedding Directory
• Wedding Bridal Guide

Frequently asked questions

Does Dixon Jewellers make custom engagement rings?

Yes. Its official website identifies custom engagement rings and custom jewellery design as core services and invites clients to book a free consultation.

What diamond options does Dixon Jewellers offer?

Dixon states that it offers natural, Canadian and lab-created diamonds. Its custom page also invites enquiries about moissanite, other diamond alternatives and coloured gemstones.

Can couples shop for wedding bands at Dixon Jewellers?

Yes. The official online shop has wedding-ring categories for engagement rings and ceremonial rings. Confirm current stock, sizing and specifications before purchase.

Does Dixon Jewellers repair engagement rings?

Yes. The company lists in-house repairs including ring sizing, re-shanking, retipping, and stone resetting or replacement. It says repair assessments and quotes are free.

Where is Dixon Jewellers located?

The official website lists 71.5 Sparks Street, Ottawa, ON K1P 5A5.

Sources checked

• Dixon Jewellers
• Custom Engagement Rings — Dixon Jewellers
• The Custom Process — Dixon Jewellers
• Jewellery Repairs — Dixon Jewellers

Address: 71.5 Sparks Street, Ottawa, ON K1P 5A5

Phone: (613) 235-5630

Website: https://www.dixonjewellers.com/