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Lemongrass House Canada

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Last reviewed: August 9, 2026 | Vancouver | Wedding Favours |

Business status: Active.

Last reviewed: August 9, 2026. Business status: Active.

Lemongrass House Canada is the Canadian page of a Thailand-based maker of handmade spa, body-care and aromatherapy products. For couples researching custom wedding favour gift sets in Canada, the relevant offering is the company’s small gift-set service for weddings and special occasions. Its official gift-set page says customers can choose products and scents or ask staff to create a combination.

The ordering arrangement needs careful attention. Lemongrass House says its Vancouver store was destroyed by fire and that, in the meantime, orders are being accepted for delivery directly from its factory in Phuket, Thailand. The same page still refers to a hoped-for Canadian restart in mid-2024, but it does not confirm that a new Vancouver location subsequently opened. No current Canadian street address, local telephone number or shop hours are published. Last reviewed: August 9, 2026.

Services and specialization

The company’s wedding-specific service centres on small aromatherapy gift sets for guests. Its official page describes selecting scents and products for customized sets or allowing staff to develop a combination for the occasion. A separate special-occasion option covers larger, one-of-a-kind gift sets, including gifts connected with a marriage.

The wider catalogue includes aromatherapy, bath and shower, body-care, massage and pure oils, face care, hair care, hand and foot care, home fragrances and other spa-product categories. This breadth may give couples several possible directions for a favour, but the company does not publish a current Canadian wedding catalogue showing fixed set contents, minimum quantities or packaging formats.

Small gift sets for weddings and other special occasions
Choice of scents and products documented on the official gift-set page
Staff-created combinations available as a documented option
Broader spa and body-care range from which products may potentially be selected

Customization and product details

Lemongrass House describes its products as handmade in small batches at its Phuket operation. The company says it uses fresh ingredients and produces soaps, aromatics, massage oils, skin creams and many other spa products. Its homepage also states that products are sulphate- and paraben-free, are not tested on animals and use recyclable packaging.

Those are documented company features rather than independent product certifications. Couples considering skincare or scented favours should still request a complete ingredient list for each proposed item. Allergies, scent sensitivities, venue fragrance policies and guest preferences can all affect whether a particular set is suitable.

Service area and who it may suit

The official Canadian page currently invites orders that are delivered directly from the factory in Phuket, Thailand. It does not define a Canadian delivery boundary, so couples anywhere in Canada should provide their postal code and wedding date before assuming that service is available. The former Vancouver storefront should not be treated as a pickup location unless the company supplies new first-party confirmation.

This option may suit couples who want aromatherapy or spa products rather than edible favours or conventional keepsakes. It may also appeal to those who value the ability to choose scents and products. Because production, payment and shipping details are supplied after an inquiry, it is less suited to anyone needing immediate online pricing or a confirmed local pickup arrangement.

Confirmed strengths and practical limitations

The clearest confirmed strength is product-level customization: the wedding page expressly allows clients to choose scents and products or request a staff-created gift. The company also documents handmade, small-batch production and a catalogue spanning numerous spa and body-care categories. These features provide a concrete basis for discussing a tailored set.

The main limitation is incomplete current Canadian logistics. The official Canada page confirms direct ordering but still contains an unfulfilled or unconfirmed mid-2024 restart plan. It publishes no replacement Vancouver address, Canadian telephone number, delivery timetable, wedding-order minimum or current packaging specification. Couples should treat all of those details as items requiring written confirmation.

Pricing

Current pricing is not explicitly published. The Canada page says customers submit an order form and receive product and shipping costs together with payment details. The customer can then decide whether to proceed.

Request an itemized quotation stating the per-set cost, quantity, selected products, packaging, customization charges, taxes, currency, international shipping, insurance and any duties or import fees. Couples should also ask how long the quotation remains valid and whether a deposit or full payment is required.

Current prices are not published on the official pages reviewed.

Contact and booking

Canadian inquiries are directed through the order form linked from the official Lemongrass House Canada page. That page lists info@lemongrasshouse.com and the Thailand telephone number +66 76 325 501. The general contact page identifies the same number for the Phuket head office.

Start with the order form and include the wedding date, destination postal code, estimated quantity, preferred products or scents, budget range and required delivery date. Ask the company to confirm that the wedding customization described on its gift-set page is currently available for Canadian direct orders. There is no verified Canadian street address to publish, and the legacy Vancouver phone number should not be relied upon without new official confirmation.

What couples should confirm

Obtain a written specification before paying. A useful order summary should identify every product, its size, scent, ingredients and packaging, along with the number of finished sets. Confirm whether samples are available and whether labels, cards, ribbons or other presentation elements are included or charged separately.

Because the order may travel internationally, verify the production deadline, dispatch method, tracking, estimated delivery window and responsibility for customs charges. Also ask what happens if goods arrive late, damaged or different from the approved specification. Finally, request the current cancellation, refund and replacement terms and retain the quotation and payment record.

Current availability for Canadian wedding orders
Minimum and maximum order quantities
Sample options and approval process
Ingredient and allergen information
Customization and packaging inclusions
Currency, taxes, shipping and import charges
Production time and a delivery buffer before the wedding
Cancellation, refund and damaged-order policies

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Frequently asked questions

Does Lemongrass House Canada make wedding favours?

The official website documents customized small gift sets for weddings and special occasions. Customers may choose scents and products or ask staff to create a set. Confirm that this service is currently available for orders delivered to Canada.

Is the Lemongrass House Vancouver store currently open?

The official Canada page says the Vancouver store was destroyed by fire. It refers to a planned restart in mid-2024 but does not confirm that a new store opened, and it publishes no current Vancouver address or hours.

Can Canadian couples still place an order?

The official Canada page says it is accepting orders for delivery directly from the factory in Phuket, Thailand. Couples should confirm availability for their postal code, wedding date and required quantity.

Does Lemongrass House Canada publish wedding favour prices?

No current prices are explicitly published. The company says it provides product and shipping costs, along with payment details, after an order form is submitted.

Can couples select the products and scents in a gift set?

Yes, the official wedding gift-set page describes choosing scents and products or asking staff to create a combination. Exact choices, quantities and Canadian-order availability should be confirmed in writing.